Return & Refund Policy

Welcome to GramiiFarms. Customer satisfaction is our priority, and we aim to provide premium-quality spices, dry fruits, and grocery products. Please read our Return & Refund Policy carefully before placing an order.

Returns

Due to the nature of food products, we only accept returns in the following cases:

Wrong product delivered
Damaged or defective product received
Missing items in the order
Expired product delivered

To request a return, customers must contact us within 24–48 hours of delivery with clear photos/videos of the product and packaging.

Non-Returnable Items

The following items cannot be returned:

Opened or used products
Products damaged after delivery
Perishable food items once opened
Orders placed incorrectly by the customer

Refund Policy

Refunds are processed only after verification of the issue by our support team.

Approved refunds may be issued through:

Original payment method
Store credit
Replacement product

Refund credited may take 5–7 business days depending on the payment provider or bank.

Cancellation Policy

Orders can be cancelled before dispatch. Once the order has been shipped, cancellation requests may not be accepted.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our support team immediately with:

Order number
Product images
Unboxing video (if available)

We will resolve the issue as quickly as possible.

Replacement and Exchange policy

We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days

Contact Us

For return, refund, or cancellation-related queries, please contact us:

GramiiFarms Support Team
Email : info@gramiifarms.com
Phone : +91 96855 45581

We are committed to delivering fresh, authentic, and high-quality products to your doorstep.

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Return & Refund Policy